ClusterVision - SUPPORT

Contact Support

Support Form
We recommend to always use the following support form for the quickest handling of your support request:

Email
For email support, please email:

Telephone
For telephone support in your local country, please call:

Benelux
+31 20 407 7550

UK
+44 870 080 1980

Germany
+49 899 921 6433

France
+33 1 556 81080

Italy
+39 02 6467 2654

Switzerland
+41 22 747 7825

Nordics
+47 21 52 0000

Spain
+34 91 745 9900

Other Countries
+31 20 407 7550

Support Service

ClusterVision's Support Service is tailored to providing the best support service for HPC cluster solutions. We are dedicated to achieving full customer satisfaction and our support service frequently receives customer praise.

"ClusterVision has repeatedly impressed us not only with their high standard in quality and reliability, in both hard- and software, but also with their flexible and competent handling of reclamations, in the few cases of technical problems we've faced thus far." — Dr Bert de Groot, Max Planck Institute for Biophysical Chemistry.

Support Team

ClusterVision has a large support team which supports more than 250 clusteris across Europe. Our support team consists of allround cluster engineers, software engineers and hardware engineers. Most are based at our head office in Amsterdam, but we also have several engineers in various countries across Europe.

Hardware Support

As a specialist in cluster solutions, ClusterVision can offer support packages tailored to your specific requirements and usage of your cluster. For example, we can provide different support levels for different parts of your cluster. The following standard support levels are available:

Collect and Return
Collect and Return provides a comprehensive offsite hardware support during standard business hours (5x9). Hardware diagnosed as being faulty will be collected by us and returned after repair or replacement. Often we "cross-ship" a replacement part before we receive the faulty part to minimise your downtime.

Onsite Repair
Onsite Repair provides a cost-effective onsite hardware support during standard business hours (5x9). Hardware diagnosed by us as being faulty will be repaired or replaced onsite. Response time for this service is less than 3 working days.

Next Business Day Repair
Next Business Day Repair provides a comprehensive onsite hardware support during standard business hours (5x9). Hardware diagnosed by us as being faulty will be repaired or replaced onsite. Response time for this service is next business day.

24/7 4-Hour Onsite Repair
24/7 4-Hour Onsite Repair provides a comprehensive onsite hardware support around the clock (7x24). Hardware diagnosed by us as being faulty will be repaired or replaced onsite. Response time for this service is 4 hours.

Software Support

ClusterVision offers a comprehensive support service for the ClusterVisionOS™. All offered levels of software support include package updates over the internet. Optional support services include Linux and application support.

User Wiki

The ClusterVision User Wiki is a support website for users of our clusters. A wide range of topics relevant to our users is covered, including cluster access, modules environment, queuing systems, compilers and libraries.

ClusterVision customers may request an account by contacting .