SUPPORT

Support Service

ClusterVision's Support Service is tailored to providing the best support service for HPC cluster solutions. Through our Professional Services team, our aim is to enhance customers’ return on investment by providing the specialized skills and resources required throughout the cluster life-cycle - designed to enable rapid, cost-effective and optimized end-user capability. We are dedicated to achieving full customer satisfaction and our support service frequently receives customer praise.

"ClusterVision has repeatedly impressed us not only with their high standard in quality and reliability, in both hard- and software, but also with their flexible and competent handling of reclamations, in the few cases of technical problems we've faced thus far." — Dr Bert de Groot, Max Planck Institute for Biophysical Chemistry.
 

Support Team

ClusterVision has a large support team which serves more than 250 clusters across Europe. Our Professional Services team comprises HPC enthusiasts from a range of Computing, Science & Engineering backgrounds. All are highly skilled in Linux and hardware diagnosis and have a wide experience in solving technical issues efficiently and effectively, whether it may be hardware, software or a combination of both.
 

Hardware Support

As a specialist in cluster solutions, ClusterVision can offer support packages tailored to your specific requirements and usage of your cluster.

Our support offerings are designed to reflect the different degrees of importance in the infrastructural hierarchy, from mission-critical to non-critical. This allows our customers to assign a Support & Warranty package with a high level of service to the mission-critical components, and a lower service level to the non-critical components, therefore achieving an optimum balance of service versus cost.

The following Support & Warranty packages are currently available :

• Same Business Day 4-hour Mission Critical
  CVS-SBD4MC
   
• Next Business Day Pro Plus
  CVS-NBDPROPLUS
   
• Next Business Day Pro
  CVS-NBDPRO
   
• Next Business Day
  CVS-NBD
   
• Next Business Day Tier1 Pro
  CVS-NBDT1PRO
   
• Next Business Day Tier1
  CVS-NBDT1
   

Software Support

The following System Administration Support packages are currently available :

• Remote System Administration PrePaid
  CVS-RSAPP
   
• Remote System Administration
  CVS-RSA24

Bright Cluster Manager

ClusterVision also offers a comprehensive support service for Bright Cluster Manager™. All offered levels of software support include package updates over the internet. Optional support services include Linux and application support.
 

ClusterVision Service Portal

The ClusterVision Service Portal is a secure website specifically designed to enhance the user experience for existing ClusterVision customers - especially those involved with System Administration or the maintenance of applications. Amongst other useful information, here you will find :

• An ever growing list of technical whitepapers
• Troubleshooting help for common problems
• A digitalised site survey
• Coding examples
• Application set-up procedures
• Information on open support calls with the ClusterVision Technical team

Click here to link through to the ClusterVision Service Portal website login.