Support Services

 Support Services

The ClusterVision Support Service is tailored to providing the best support service for HPC cluster solutions. Through our Professional Services team, our aim is to enhance customers’ return on investment by providing the specialized skills and resources required throughout cluster ownership - designed to enable rapid, cost-effective and optimized end-user capability. We are dedicated to achieving full customer satisfaction and our support service frequently receives customer praise.

We have a large support team which serves more than 250 clusters across Europe. Our Professional Services team comprises HPC enthusiasts from a range of computing, science & engineering backgrounds. All are highly skilled in Linux and hardware diagnosis and have a wide experience in solving technical issues, whether it may be hardware, software or a combination of both.

Hardware Support

As a specialist in cluster solutions, we can offer Hardware Support packages tailored to your specific requirements and usage of your cluster.

Our support offerings are designed to reflect the different degrees of importance in the infrastructural hierarchy, from mission-critical to non-critical. This allows our customers to assign a Support & Warranty package with a high level of service to the mission-critical components, and a lower service level to the non-critical components, therefore achieving an optimum balance of service versus cost. Support packages for customers with Tier 1 hardware supply are also available.

Read more about our Hardware Support.

Software Support

We offer a first-line comprehensive Software Support service for our cluster management solution, Bright Cluster Manager.  All offered levels of software support include package updates over the internet. Optional support services are available which include Linux and end-user application support.

Read more about ClusterVision Software Support.

Remote System Administration

Remote System Administration (RSA) provides a professional and secure cluster management service, designed to enhance the overall experience of cluster ownership, by relieving the burden of in-house operation.

Through Remote System Administration, our engineers are able to manage every aspect of your cluster system. We can ensure a high quality management process which will not only ensure effective day to day operation, but will also help to optimise your cluster’s performance and minimise user-downtime.

Read more about ClusterVision Remote System Administration.